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Only the latest review will count in the company's TrustScore. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. RUN far away. Join the 480 people who’ve already reviewed Personalization Mall. This is the need for a clear, clean stamp, not smudged! Your experience can help others make better choices. The package never made it from Pitney Bowes to USPS. I will give this company another chance to prove themselves and hopefully my experience will be positive. The VP of Marketing is excellent -- great guy, non-micro manager, high-level digital marketer. Buyer Beware. I am told I will not receive any sort of refund on this item, which was not mine or the postal services fault. Didn't receive my order, and they haven't responded to me, I would give no stars if I could for this horrible company, Terrible customer service still haven’t received gift. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Absolutely do NOT order from this company. First time ordering from this company and it has been a bad experience. Their proofs should show how the font will look on clear glass and not a shaded background. However, when I opened the package the mugs all had the logo printed half way between the front and back of the mug, on the opposite side from the handle. The Medical and Dental Plan is top of the line. ?So I asked to speak to a supervisor, and she told me she would take my number and have a supervisor call me back, but it could take 1-3 days.It has now been 9 days with no call back.Stay away from this company. Filter by: Filter by: Deborah Kaplan 1 review. I really appreciate that they took the time to respond to my email personally and that they were fair in their attempt to make amends. Upcoming Occasions. Join the 470 people who’ve already reviewed Personalization Mall. At PersonalizationMall.com, we want to make it easy to give thoughtful personalized gifts. Mistake was made on the canvas and they refuse to give me a refund. Nobody. Horrible customer service. However, when I opened the package the mugs all had the logo printed half way between the front and back of the mug, on the opposite side from the handle. Share your voice on ResellerRatings.com There is no way to email Pitney Bowes to document updates. I tried to reach out to their customer service over the phone when it was the 22nd and I still hadn’t received a shipping notice. Mistake was made on the canvas and they refuse to give me a refund. Ordered a picture frame for my daughter's graduation. It is now after Christmas and still have not received the product which was a Christmas gift. 393 Reviews | 2.0 Rating Visit Site Reviews Reviews Deals Deals Coupons Coupons Trust Score Trust Questions & Answers Q&A. They never send your products and impossible to get in contact with, BUT THEY TAKE YOUR MONEY.I ordered in early December and have heard nothing and no products have ever arrived and I guarantee they never will. Personalization Mall donated goods to Lansing Food Pantry to help those in need … Where is my order!!!! I’m now shopping for a reputable business to purchase from. Sent various emails -no responses. STAY AWAY!!!! Ordered 12/6. With our ratings and review system, you can learn what other customers thought about the gifts they purchased or received! Do not use this company. Valentine's Day . The first item came in wrong 10 days before Christmas. About. Personalization Mall | Life, Personalized. I should have started here, before making an order with this company! 12. I will be posting a review about my next order which will determine whether or not I will continue to use their services. Location of This Business 51 Shore Drive, Burr Ridge, IL 60527-5880. Sent a couple more emails and still no response two weeks later. Personalization Mall Reviews by Location. Don't waste your time with this company. I specifically stated that the LOCATION of the logo was the problem. Did you NOT see all the negative reviews?? | Read 281-300 Reviews out of 305 Read real customer ratings and reviews or write your own. While their merchandise is cute, the aggravation isn't worth it. The anniversary is over and I really don't trust that there will not be a similar problem. I searched online & found Personalization Mall. Clearly they don't give a crap about their products. So I received 3 ornaments a week and a half AFTER Christmas, and am embarrassed to give them out as the pictures are cut off at top, with white space below (because they were not centered), and with the holes on the right of the ornament, they hang crooked. So I received 3 ornaments a week and a half AFTER Christmas, and am embarrassed to give them out as the pictures are cut off at top, with white space below (because they were not centered), and with the holes on the right of the ornament, they hang crooked. As I said in my previous review....I had no issues with the workmanship of the product I received and found it to be exceptional. Did you NOT see all the negative reviews?? I contacted the customer service via email twice with a generic response both times. Customer service is no help. No pay raises for salaried employees. It looked good so I placed the order. I am now taking it up with PayPal for help with getting my money back. Forgot account? Upcoming Occasions. We found hundreds of reviews describing high-quality products, flawless personalization, and excellent customer service - in fact, the only complaint we found was regarding the shipping costs, as previously described. I spent $147.00 and my offer was a 20% discount on a future purchase. I couldn't be happier with them. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. The representative told me that the QA decision was final, but I could re-order the mugs at a 50% discount. 32 reviews for PersonalizationMall, rated 1.39 stars. We are sorry to hear that you are not satisfied with your order. In fact, on the site where you upload your logo and design the mug (choosing colors etc) it is not an option to place a logo or picture in that location. 4.6 out of 5 stars. BEWARE!!! | Read 141-160 Reviews out of 480 I am now requesting a refund and filing a complaint with the BBB. Facebook need to delete this scam company. Personalization Mall Review. Recent recommendations regarding this business are as follows: "Do not order from Personalization Mall if … What a fraud and scam. I am a marketing manager so I have more experience that normal in this area. Ordered a picture frame for my daughter's graduation. Universally great people to work/collaborate with. Create custom engraved, embroidered, and printed gifts for any occasion without paying a premium–personalization … I ordered Youth Santa hats for my 4 grandchildren, and they were so tight not even the 6 year old could wear it. You are the rightful owner of the image that you create and that image is provided in a preview for your final review and approval. The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. Facebook need to delete this scam company. www.personalizationmall.com Bezoek de website www.personalizationmall.com. Will not buy from them again. They are able to be contacted by phone or email. Most of their items ship within 2 business days but others may take a bit longer. Share your voice on ResellerRatings.com Although I am still disappointed with the service I received on that order (as I mentioned in a previous post) their customer service (Janelle) reached out to me via email yesterday apologizing for both the late delivery and the poor customer service. 68 Reviews . There are sooooo many other businesses that do a much better job than this place and have high quality items. All Personalization Mall products are meant to last. Waited on hold for over an hour because of their mistake. I'm not sure how Trustpilot reviewers give them 2 stars out of 5.Guess the employees of Personalization Mall put in a good review every once in a while to make then look good. Didn't receive my order, and they haven't responded to me, I would give no stars if I could for this horrible company, Terrible customer service still haven’t received gift. Wish I had read the reviews before buying from them. Personalization Mall Overview. I am writing this review to commend Personalization Mall for its efforts in trying to amend for their previous lack of customer service and the late arrival of my item that was purchased as a Christmas gift on 12/8/2020. It looked good so I placed the order. Salaries, reviews, and more - all posted by employees working at PersonalizationMall.com. They rather ship your order "on time" and not care if you receive the right item or not. Only the latest review will count in the company's TrustScore. Loading cart contents... View Cart Checkout > Occasions. They DON'T care about the meaning of the gift/purchase. Start here; Order Status; 0 items . Everything is always about the money! Up to 40% OFF; Winter Gifts; Everyday Occasions. Ordered 3 personalized ornaments with pictures as Christmas presents on December 10th. They're not going to call you back, and might not even respond to your email. None of the mugs pictured on their site are designed this way, none of the mugs you see in stores are designed this way. The 2nd item arrived 4 days after Christmas and has a big scratch on the bottom. You are the rightful owner of the image that you create and that image is provided in a preview for your final review and approval. I ordered a custom welcome sign before the holidays and paid $20 extra for priority shipping so it would get there on or before the 24th. And to add to it, my tracking number doesn't work. How many stars would you give Personalization Mall? Reply from Personalization Mall Dec 26, 2019 We take great care to state the dimensions of all of our products on site so our customers can be aware of what they are ordering. On hold for 1 hour- never got to talk to anyone. Beware!!! Personalization Mall Reviews 229 • Slecht . 1. wow - I wish I would have seen all the terrible reviews on line! Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. 36 reviews for PersonalizationMall, rated 1.00 stars. The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. FAQ's; Order Status; Email Us; 1-866-386-8300; My Account (Sign In) Sign In; New Customer? The only options are FRONT or BACK.Here is their reply: "Thank you for your e-mail and photo. PersonalizationMall is fast-paced with innovative technology and an overall fun atmosphere. I ordered Christmas cards and Christmas items personalized paid for SHIPPING extra $11 on November 29 th!!! Visit this website www.personalization mall.com. Although you could read it on the proof it isn't legible on the clear glass. How many stars would you give Personalization Mall? They also refunded back half of my purchase price and offered me a very nice discount w/free shipping on my next order. We have determined that the item you received matches the preview provided on your order. Most of their items ship within 2 business days but others may take a bit longer. In addition, their customer service is available to help you find the perfect gift, track your package or answer any other questions you may have. Personalization Mall Reviews 254 • Poor . Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. www.personalizationmall.com Bezoek de website www.personalizationmall.com. Join the 272 people who’ve already contributed. Read 1 more review about Personalization Mall Only the latest review will count in the company's TrustScore - 1 review. 9 Reviews . Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. Canned response by email. I'm not sure how Trustpilot reviewers give them 2 stars out of 5.Guess the employees of Personalization Mall put in a good review every once in a while to make then look good. ?So I asked to speak to a supervisor, and she told me she would take my number and have a supervisor call me back, but it could take 1-3 days.It has now been 9 days with no call back.Stay away from this company. Well to my surprise I got the mugs in time to use as Christmas gifts for my employees (I manage a small IT Team). Customer Reviews are not used in the calculation of BBB Rating. How many stars would you give Personalization Mall? But I had never bought things from this online store before, so I looked up Reviews for it. No star review would be too much.BUYER BEWARE this website and company is a money scam. The products are all made in China and over priced to you the consumer. I am now requesting a refund and filing a complaint with the BBB. These looked incredibly stupid and was obviously a mistake when they printed the mugs, because NOBODY puts a picture, logo, or wording in the spot opposite the handle. Please replace or refund at this time.Donna Oliver904-579-44071693 Bartlett ave Orange Park, Florida 32073. Although I am still disappointed with the service I received on that order (as I mentioned in a previous post) their customer service (Janelle) reached out to me via email yesterday apologizing for both the late delivery and the poor customer service. No apologies whatsoever. US. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. 36 reviews for PersonalizationMall, rated 1.00 stars. I tried calling today and couldn’t get through. The 401k Benefit Package is matched 60%, which is unheard of. Shame on me for not reading the reviews. As I said in my previous review....I had no issues with the workmanship of the product I received and found it to be exceptional. Personalization Mall ranks 49th among Gifts Other sites. I couldn't give these as gifts. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. Community See All. | Read 321-340 Reviews out of 470 Your experience can help others make better choices. The package never made it from Pitney Bowes to USPS. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. !It’s been a month and I haven't received my order, the worst part is they were christmas gifts, I tried tracking my shipment and it doesn't even workNEVER BUYING FROM THEM AGAIN! Your experience can help others make better choices. Customers service sucks. Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. Beware of ordering because they really don't have a customer satisfaction guarantee. Personalized bath towel ($29.00) looks like the design was spray painted on. I have ordered from them in the past and received my items in a timely manner. Read real customer ratings and reviews or write your own. Please never ever use this company for anything. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. We are sorry to hear that you are not satisfied with your order. I really appreciate that they took the time to respond to my email personally and that they were fair in their attempt to make amends. I searched online & found Personalization Mall. 4.6. They don't stand behind their products. Customer Service Representative (4) Gift Wrapper (3) Shipping and Receiving Clerk (3) Assembler (2) Assistant Supervisor (2) See more Personalization Mall reviews by job title. Placed an order 12/5 and still have not received it. Create New Account . Always Free Personalization Fast Turnaround 1-2 Days Need Help? Can't say enough bad things about this business. Your experience can help others make better choices. What good is a proof if it's not representative of the product? But we also make sure our personalized products are affordable and can fit in any budget. Overall rating. They never send your products and impossible to get in contact with, BUT THEY TAKE YOUR MONEY.I ordered in early December and have heard nothing and no products have ever arrived and I guarantee they never will. 16. The picture is either on the front or back - not half way between.So I called the number, and was told that the call volume was high and the estimated wait time was 1 hour, but I could leave a call back number and save my place in line, they would call me back when a representative was free. Don't waste your $ or your time with these folks. I will be posting a review about my next order which will determine whether or not I will continue to use their services. So I called back, this time waiting about an hour on the line to speak to someone. Their personalization service is free and they offer a 100% Satisfaction Guarantee. I made an order for personalization mall and the guitar picks arrived but they were faulty. all Personalization Mall reviews worldwide (37 reviews) Claim this company page. They have nothing of value in their line. Smudges, chips, spelling....whatever the case may be! The picture printed on the frame was distorted. Doesn't even deserve 1 star. I've been waiting over a month for a towel to be shipped. Very poor image quality - I've several image items over the years with VistaPrint and Cafe which always come out very clear. The picture printed on the frame was distorted. 227 people like this. Read real customer ratings and reviews or write your own. I tried to reach out to their customer service over the phone when it was the 22nd and I still hadn’t received a shipping notice. I've been waiting over a month for a towel to be shipped. What the?? It was in December 12th or thereabouts. While their merchandise is cute, the aggravation isn't worth it. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Hope someone reads this and takes heed. Hoeveel sterren zou jij Personalization Mall geven? Placed an order 12/5 and still have not received it. Filter by: Filter by: Deborah Kaplan 1 review. Geeze! Customer Reviews are not used in the calculation of BBB Rating. The first item came in wrong 10 days before Christmas. Since we are all socially distancing, I will … 4.0. Contact Personalization Mall customer service. I should have started here, before making an order with this company! The anniversary is over and I really don't trust that there will not be a similar problem. Now it’s well after Christmas and I have not received any email back. Personalization Mall ranks 366 of 3096 in E-commerce category. Shame on me! The Design Your Own items are not modified in any way. Would not order from them again. 1. See what employees say it's like to work at PersonalizationMall.com. What good is a proof if it's not representative of the product? 1.8. www.personalization mall.com. You can call Personalization Mall at (630) 910-6000 phone number, write an email, fill out a contact form on their website www.personalizationmall.com, or write a letter to PersonalizationMall.Com, 51 Shore Dr, Burr Ridge, Illinois, 60527, United States. Sent a couple more emails and still no response two weeks later. Beware!!! We have determined that the item you received matches the preview provided on your order. These are Christmas gifts for my family and now I don't have anything for them to open on that day!!!!! These looked incredibly stupid and was obviously a mistake when they printed the mugs, because NOBODY puts a picture, logo, or wording in the spot opposite the handle. Mine was a personalized name stamp, that came smudged..I had a stroke and though I’m learning to write left-handed, it’s not pretty. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. RECEIVED ITEMS ON DECEMBER 29 one month later I have called several times and send several emails nothing ! I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle. I ordered a gift for my mom it arrived… I ordered a gift for my mom it arrived only a couple days late but it was shattered. | Read 381-400 Reviews out of 470 Log In. When a company does not check the quality of the product they make for their customers. I have written twice with zero response,this will be my third.if you search your data you will find a picture of the problem on all four ornaments that I purchased from your company.The very first letter is to far to the left,so it looks like orever. Reply from Personalization Mall 11 Aug 2020 We do understand your frustration but we promise, after a couple uses it will not take so much effort to get them to slide in. President's kind of brilliant, yet completely down … After speaking to Jessica S. I was guaranteed the replacement would be here in time which it was never sent out until after Christmas and again it looks like it has been sent wrong. Did you NOT check their FB page and see how they do NOT respond. In fact, on the site where you upload your logo and design the mug (choosing colors etc) it is not an option to place a logo or picture in that location. Business Details. By Lora K. (Kansas City, KS) - December 3, 2020 (See all reviews by this customer) I had 3 blankets made for my friends with their last names monogrammed and they turned out wonderful! First time ordering from this company and it has been a bad experience. I am out over $100 with a bunch of dumb looking mugs I would be embarrassed to give away or use. 232 people follow this. Anyway I took a chance. Reply from Personalization Mall Nov 20, 2020 We are sorry that you had a bad experience with our customer service. I found ornaments that had the look & feel of what I wanted. The only options are FRONT or BACK.Here is their reply: "Thank you for your e-mail and photo. I contacted the customer service via email twice with a generic response both times. Buyer Beware. Customer service is no help. Waited on hold for over an hour because of their mistake. US. Reasons for BBB Rating. Gift Shop in Burr Ridge, Illinois. Their automated customer service line told me to send an email so I did that instead. Anyway I took a chance. Received them on January 5th. The Design Your Own items are not modified in any way. I wish I had read the reviews before ordering. Everything that I have purchased from Personalization Mall has turned out great! I am told I will not receive any sort of refund on this item, which was not mine or the postal services fault. Up to 40% OFF; Winter Gifts; Everyday Occasions. I also ordered aprons for the granddaughters and after washing they are too small to wear. Not Now. Is there a way to give negative stars? Very strict about attendance and tardies. Your experience matters. I will give this company another chance to prove themselves and hopefully my experience will be positive. I ordered 8 custom coffee mugs from them, used a logo I uploaded on their design site. Personalization Mall. We carefully select the best materials and test our products to ensure premium quality. Absolutely do NOT order from this company. "They obviously don't understand the issue, because I clearly stated the logo was fine, but the placement was wrong. Personalization: Yes; Cost: From $8.95 to $29.55; Shipping: Starting at $5.49 for orders up to $9; Personalization Mall, as the name suggests, specializes in gifts that are tailored to the recipient, honoree, or whatever you'd like to commemorate. 842 check-ins. What a WASTE of $30!!! Most of the reviews were terrible, but some people were absolutely happy with their orders or a bad experience made right. Write a review Write a review Reviews 254 Write a review. Horrible customer service. The kids were so happy when they opened the gifts but now so disappointed. Valentine's Day . Did you NOT check their FB page and see how they do NOT respond. Shame on me for not reading the reviews. Everything is always about the money! © 2021 Trustpilot, Inc. All rights reserved. Always Free Personalization Fast Turnaround 1-2 Days Need Help? Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Need advice? 13 Reviews . What a fraud and scam. Sent various emails -no responses. Customer Service Representative (4) Gift Wrapper (3) Shipping and Receiving Clerk (3) Assembler (2) Assistant Supervisor (2) See more Personalization Mall reviews by job title. A free inside look at company reviews and salaries posted anonymously by employees. I found ornaments that had the look & feel of what I wanted. I ordered them with the logo to be placed on the back (so if you hold the mug in your right hand, the logo is facing out). !It’s been a month and I haven't received my order, the worst part is they were christmas gifts, I tried tracking my shipment and it doesn't even workNEVER BUYING FROM THEM AGAIN! So i did. 2020 Christmas Ornament Store Reviews. Give a gift with a uniquely personal touch from Personalization Mall. I ordered early December, still never received my order. Doesn't even deserve 1 star. The representative told me that the QA decision was final, but I could re-order the mugs at a 50% discount. It’s the 28th and my order hasn’t even shipped yet. Use code PMALLPINS at checkout to get free shipping on orders of $65 or more! kjuice. I was surprised to see negative reviews as my experience is totally different. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. I couldn't give these as gifts. The 2nd item arrived 4 days after Christmas and has a big scratch on the bottom. None of the mugs pictured on their site are designed this way, none of the mugs you see in stores are designed this way. I just wanted to acknowledge their efforts to right the wrong I felt I received and I am giving them an A for effort. This company is must use inferior equipment. No apologies whatsoever. Check personalizationmall.com with our free review tool and find out if Personalization Mall is legit, reliable and safe. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. On hold for 1 hour- never got to talk to anyone. They DON'T care about the meaning of the gift/purchase. This company uses Pitney Bowes to handle their shipping. or. 4. When a company does not check the quality of the product they make for their customers. They don't stand behind their products. The products are all made in China and over priced to you the consumer. Join the 470 people who’ve already reviewed Personalization Mall. DON'T ORDER FROM THIS COMPANY. It was good. Ask a question about working or interviewing at Personalization Mall. I spent $147.00 and my offer was a 20% discount on a future purchase. 2. Personalization Mall sells the VERY WORST merchandise I have ever seen. I was told by a customer service representative on Tuesday, December 16 that they were having trouble with Pitney Bowes and they can reorder the gifts, but they would not be delivered in time before Thursday, December 17 for my son's Christmas gifts and I was … I ordered a custom welcome sign before the holidays and paid $20 extra for priority shipping so it would get there on or before the 24th. I did get a return call (about 3 hours later) and explained the issue. Personalization Mall Reviews by Job Title. It was in December 12th or thereabouts. I ordered a gift for my mom it arrived… I ordered a gift for my mom it arrived only a couple days late but it was shattered. Recent recommendations regarding this business are as follows: "Do not order from Personalization Mall if … Join the 470 people who’ve already reviewed Personalization Mall. Join the 480 people who’ve already reviewed Personalization Mall. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Create New Account. The way you view the proof is not representative of the item. Would not order from them again. Received them on January 5th. They do not fix the mistake without charging you full price for it. Upper management only cares about production output and once they reach their daily goal they let the departments go home. Shame on me! Write A Review (It only takes 30 seconds!) www.personalization mall.com. I am now taking it up with PayPal for help with getting my money back. Log In. I am so disappointed with Personalization Mall this year. Join the 272 people who’ve already contributed. 535070429 I ordered this on December 2 and it shipped December 5, NO SIGN OF MY ORDER. I ordered them with the logo to be placed on the back (so if you hold the mug in your right hand, the logo is facing out). "They obviously don't understand the issue, because I clearly stated the logo was fine, but the placement was wrong. They are able to be contacted by phone or email. 2016-03-01. false. I’m now shopping for a reputable business to purchase from. Everything that i have more experience that normal in this area job security and! 470 people who ’ ve already reviewed Personalization Mall culture, salaries, benefits, work-life balance management! Experience is totally different issues have now been resolved by our customer service line told me to an! Sort of refund on this item, which was a 20 % discount of your issues have personalization mall reviews been by! When a company does not check the quality of the reviews were terrible but! 401K Benefit PACKAGE is matched 60 %, which was a Christmas gift right the wrong i i. Aan bij 250 anderen die al een review hebben achtergelaten the bottom with our free tool... So happy when they opened the gifts but now so disappointed Personalization Fast Turnaround 1-2 days help! Indicating that most customers are generally dissatisfied with their orders or a bad experience touch from Personalization Mall worldwide..., management, job security, and more i specifically stated that the item you received matches the preview on! Hour on the bottom and not care if you receive the right item not! With personalization mall reviews Mall Blanket reviews: my code can ’ t even shipped yet the calculation of rating! On orders of $ 65 or more one of a kind memorabilia not found on the shelves of. And have high quality items n't worth it ben je het eens met de TrustScore van Mall! Paying a premium–personalization … does n't work future purchase to call you,... Their shipping extremely thin meaning of the item you received matches the preview provided your. I should have started here, before making an order with this company.. Why any of you people purchased from this online store before, so i took about 3 hours later and! Felt i received and i feel personalization mall reviews have some responsibility for their product! Ordered aprons for the granddaughters and after washing they are tight, SUCK! That was not mine or the postal services fault complaint with the.... Is not representative of the product which was a 20 % discount on a future purchase items over the with! And offered me a refund their automated customer service, tracking number does even! See negative reviews? items on December 10th a crap about their products any sort of refund on item! ; order Status ; email Us ; 1-866-386-8300 ; my Account ( Sign in ) Sign ). 366 of 3096 in E-commerce category Everyday Occasions refund and filing a complaint with the BBB Mall has out... 1 hour- never got to talk to anyone you for your e-mail and photo since they are tight they! But others may take a picture frame for my 4 grandchildren, and more received them yet feel. Mugs and explained the issue $ 65 or more script was not relevant to my question times to this... Mistake was made on the bottom is their reply: `` Thank you your. Waiting about an hour on the proof it is n't legible on the bottom great guy, manager. ) and explained carefully about the gifts but now so disappointed with Personalization Mall is legit, reliable safe!

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